How can I make a reservation with Corporate and Private Chauffeur Service?
You can make a reservation in any of the following ways:
Online via our secure booking website
By phone: our dispatch team is available 24/7
By email
What information do I need to make a reservation?
Please provide the passenger name(s), the number of passengers, pickup and drop‑off locations, your contact details, flight information (if applicable), and your preferred method of payment. If there are any special requirements, such as a child seat or transport for animals, please inform us at the time of booking.
Are you available on an hourly‑hire basis?
Yes, we offer chauffeur services on an hourly‑hire basis.
Can I book a vehicle for someone else and pay using my card?
Yes, you can book a ride for another passenger and pay with your own card.
Is it safe to enter my credit card details online?
Yes, it is absolutely safe. Our system uses 128‑bit SSL encryption to protect your personal and payment data, ensuring that the information you submit cannot be viewed by third parties while in transit.
How can I get a receipt?
All receipts are issued and sent to you by email after the service has been completed.
What is Meet and Greet?
Meet and Greet means that your chauffeur parks the vehicle and meets you inside the airport terminal with a name sign, assists you with your luggage, and escorts you to the car.
For what time should I schedule an airport pickup?
We recommend scheduling your reservation for your flight’s estimated time of arrival.
Am I going to be charged waiting time if my flight is delayed?
No. Our dispatch team monitors your flight status, so your chauffeur will arrive according to the updated landing time.
Will I be charged if my flight is delayed?
No. If your flight is delayed and the updated information appears on the airline’s official website, you will not be charged extra for the delay.
How do I find my driver at the airport?
Your uniformed chauffeur will be waiting by the customs exit, holding a sign with your name. If you do not see your driver, it is your responsibility to call our office immediately. Leaving the airport without contacting us is considered a “no show” and will be charged at the full rate.
Once the chauffeur has picked me up, can I change the details of my trip?
Yes. If you need to change essential details of your journey, such as the route or final destination, please call our office so we can update your reservation.
Will you call the passenger when the car is on site?
Yes, we will contact you or the passenger when the vehicle has arrived. However, it is the passenger’s responsibility to be ready to board at the scheduled time to avoid waiting charges.
Do you provide car seats for children?
Yes, child seats can be provided, subject to availability. Please inform us during the booking process that a child will be travelling. It is recommended to reserve child seats at least 24 hours before the pickup time.
I have more than three large or oversized pieces of luggage; can I put them inside the car?
No. Large or oversized luggage can damage the interior of the vehicle. If you are travelling with more than three large or oversized pieces of luggage, we recommend booking a passenger van.
I lost an item in one of your vehicles. How can I get it back?
Please check carefully that you have all your personal belongings before leaving the vehicle. If you realise that you have lost or forgotten an item, contact our office as soon as possible. If the chauffeur finds the item, you may collect it from our office, or we can arrange delivery to a location of your choice for an additional charge. The company is not responsible for any lost or misplaced belongings.
Who are we?
m‑CHAUFFEUR enables users to book professional travel services with independent chauffeur service providers. The benefit to the user consists solely in the handling of a transportation claim with an independent m‑CHAUFFEUR partner, and not in the direct provision of transportation services by m‑CHAUFFEUR itself.
